Address:

Information Technology (IT) Bureau
701 East Jefferson Street
Phoenix, Arizona 85034
https://corrections.az.gov

Salary:  $77,760.00

Grade: 26

Closing Date: 12/24/2024

Are you an expert in Information Technology (IT) and business administration? Are you certified in Project Manager Institute (PMI) or Project Manager Professional (PMP)? Don’t let this opportunity pass you by. Join our team of IT professionals. Apply today!

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for a Business Analyst Senior for our agency’s IT department who directly reports to the Senior Program Manager in the PMO. This position works across departments and external entities to gather, analyze, organize, and document business and functional requirements for assigned projects. Conducts quality assurance checks, works with users to write test scripts, initiates test programs, works with vendors to design modification activities and any documentation of programs and changes. Includes working with cross-functional internal teams and project managers to manage timelines, risks, issues, and team activities. Carries out of the agency's key business processes specific to various applications while contributing to the calculated planning of information systems and upgrades. Also works with project managers to prepare and deliver informative, well-organized presentations and project status reviews to stakeholders including process owners and customers.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

- Gathers, analyzes, and documents user requirements/requests, enhancements and changes
- Interfaces with vendors to complete requirements
- Interfaces with stakeholders, cross-functional teams and end-users to organize all requirements and project data
- Manages, plans and implements various project activities under the guidance and supervision of the Senior Project Manager
- Adheres to repeatable project management standards and practices where possible, and may require defining new approaches while assisting in resolving conflicts specific to the focus area or across functional teams
- Coordinates activities between team and vendors
- Reviews vendor program documentation and Instructions for the operating systems
- Assists with the creation and coordination of training materials, end-user training, implementations, and deployments
- Manages deadlines and completes work to contribute to overall project timelines
- Presents project status reports to executive leadership and other stakeholders
- Coordinates project intake processes and completes all project-related documentation specific to their role
- Confers with the supervisor and users to resolve questions about program input/output requirements, parameters, modifications and other relevant matters
- Ensures corrective action is taken to meet agreed project timelines and customer requirements
- Works cross-functionally to solve problems, implement project changes and analyze potential project risks
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge of:
- Principles and practices of enterprise business analysis together with the planning and scoping for many existing and potential initiatives
- Comprehensive functional understanding of methodologies and techniques for systems analysis and design, requirements gathering, and quality assurance
- Policies, procedures, programs and business goals
- Business Analysis Industry Best Practices
- Computer literacy in spreadsheet, word processing and other project management software
- Calendar management and goal-setting
- Theoretical and practical aspects of project management and processes
- Organizational methodologies, tools, policies and procedures
- Project Management Body of Knowledge (PMBOK) and System Development Life Cycle (SDLC)

Skill in:
- Interpretation of program specifications, coding, testing, debugging, documentation of program operations
- System analysis and design
- Verbal and written communications
- Assist in user customer service
- Designs and test plans
- Time management and organization
- Research, analytics, and problem-solving
- Applying Business Analyst body of knowledge and project management
- Leadership, motivation, and conflict management and techniques
- Interrelationships among various internal & external organizations and functions

Ability to:
- Review, analyze and resolve production/scheduling problems and familiar with Project management software
- Interpret and implement established specifications
- Gather requirements, develop specifications/designs and test plans
- Assist in user acceptance
- Ensure the highest quality product and customer satisfaction with application rollout to production
- Develop necessary user documentation for successful implementation of software development/ maintenance projects
- Apply problem-solving skills sufficient to perform fault isolation and initiate corrective action
- Balance, prioritize and organize multiple tasks
- Work collaboratively in teams and across organizations, build strong relationships inside and outside the organization, and facilitate cross-functional teams and stakeholders
- Synthesize feedback and adjust plans accordingly
- Develop and write technical documentation
- Effectively articulate the relationship of the program(s) to other work units/programs
- Have a deep and broad understanding of current and anticipated needs and priorities of internal and external clients
- Learn agency policies and procedures
- Work in a prison environment

- Bachelor’s degree in Computer Science, Information Technology, or Business Administration plus five (5) or more years combination of project management and business analyst
- Knowledge of the Software Development Lifecycle (SDLC)
- Certification in Project Manager Institute (PMI) and/or Project Manager Professional (PMP)

Employment is contingent on the selected applicant passing a background investigation.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:
- Vacation and sick days with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
- Exceptional retirement program
- Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
- An incentivized commuter club and public transportation subsidy program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Current ADC Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 255-2430. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.