DEPARTMENT OF ECONOMIC SECURITY

Division of Child Support Services
1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $29,822 - $35,919 

Grade: 16

Closing Date:  January 2, 2025

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Services Officer 1. This position is responsible for reviewing/analyzing all incoming child support case-related documents received through the division's central mail; receiving, dispersing and housing supplies for the Specialized Services Region.

Essential Duties and Responsibilities include but are not limited to:

- Process correspondence/retrieve and process documents received in the mail drop box, mail received from US Postal Service, third parties, interoffice mailing, sort and process outgoing mail.
- Receive, review sort, analyze, disperse, image/scan and log correspondence/mail and documents by following standard work
- Maintain records of child support payments received directly into the central mailroom processing as needed.
- Maintain central repository of certified legal documents needed to process judicial actions.
- Initiate contact and conduct interviews; triage clients applying to receive state benefits to determine if eligibility criteria is met.

Knowledge in:

- Computer software applications, i.e. Microsoft Office Suite and Google tools.
- Office equipment, i.e., scanners, copiers and fax machines.
- Interviewing techniques and investigative procedures.
- Filing and maintaining records.

Skills in:

- Customer services with heavy public and phone contact.
- Establish and maintain effective working relationships with a diverse group.
- Effective oral and written communications.
- Research, compare, and analyze data for data entry

Ability to:

- Meet performance measures, goals, and objectives.
- Work independently as well as cooperate with others within established guidelines.
- Read and interpret court orders.
- Collect, organize, and present information clearly and accurately.
- Maintain professionalism when interacting with consumers and staff at all levels.

The ideal candidate for this position will have:

- Six (6) months of customer service or social services experience

- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Devon Pichon at (602) 743-1490 or dpichon@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (602) 542-8900. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.