DEPARTMENT OF CHILD SAFETY

DCS CHP
3003 N Central Ave Phoenix, AZ

Salary: $24.8232 HRLY/$51,632.26 Salary 

Grade: 19

Closing Date: November 17, 2024

This position performs care management and coordination to service providers, community partners, caregivers and guardians of children and youth in out of home care statewide throughout their involvement of DCS, including Medicaid and non-Medicaid eligible children and supports the delivery of integrated (physical health and behavioral health) health care management and resolution of concerns pertaining to eligibility, enrollment, access to health care services and navigation within the Department of Child Safety Comprehensive Health Plan (DCS CHP) or alternate Arizona Health Care Cost Containment System (AHCCCS) health plan in pursuit of the Arizona Twelve Principles for children's system of care.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Responds to community requests for support or care management for child-specific or system related needs to promote timely and effective operation of DCS CHP and Mercy Care DCS CHP within standards of care. Develops professional partnerships with internal and external colleagues.
  
• Provides technical assistance and support to CHP team regarding coordination of care and information systems. Provides technical assistance, support and advocacy for delivery of physical and behavioral health care delivery amidst DCS processes (i.e. Courts, Caregivers) for children involved with DCS. Documents efforts.
  
• Manages System of Care projects coordinating action plans amongst DCS CHP team members.
  
• Maintains up-to-date knowledge of AHCCCS, DCS and DCS CHP policies and procedures and participates in data-driven performance management to advise quality and network activities.
  
• Participates in activities beyond regular work hours on a rotational basis; handle incoming telephonic inquiries from members, providers, caregivers and DCS staff during off-hours.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Applicable laws and regulations
  
• Government (Medicare, Medicaid, Supplemental Security Income (SSI), and Social Security Disability Insurance (SSDI) and insurance benefits including AHCCCS Medical Policy and Contractors Operations Manuals
  
• New regulations on federal, state and local levels as well as practice guidelines and standards of practice

Skills in:

• Assessing, determining, and evaluating appropriate disposition and making independent judgments based on critical thinking skills and expertise
  
• Demonstrating professional behavior, promoting cooperation and team building
  
• Communicating effectively and professionally using all modalities i.e. technology, written letter, and verbal with both providers and caregivers in a way that is both clear and concise

Ability to:

• Maintain and manage to caseload working independently with minimal of direction
  
• Anticipate and organize work flow
  
• Work with a high volume caseload
  
• Deal effectively with rapidly changing priorities and follow through on responsibilities

Two years of health care advocacy through the child and family team process, developmental or physical health providers or systems systems including managed care or child welfare system required.

Must be able to secure and maintain clearance from DCS Central Registry.

Bachelors degree in counseling, social work, psychology, or related field.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  

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