DEPARTMENT OF ECONOMIC SECURITY

Address:  Division of Developmental Disabilities (DDD)

1789 W. JEFFERSON STREET PHOENIX, AZ 85007

Salary: $56,000.00-$58,161.79 

Grade: 21

Closing Date: 11/17/2024

Would you like to be part of an amazing team that makes Arizonans thrive? At the Arizona Department of Economic Security (DES) we strengthen  individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Cultural Competency Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

This role serves to ensure the Division and its contractors have a comprehensive cultural competency program that is inclusive of those with limited English proficiency and diverse cultural and ethnic backgrounds, disabilities, and regardless of gender, sexual orientation or gender identity. This position will create processes related to cultural competency, help to develop member and provider education materials, and interpreter and translation services. Assist to develop the Division's Cultural Competency Plan in collaboration with various function areas within the Division. The Plan will ensure cross-cultural and linguistically competent and compliant practices in all functional areas including the delivery of services to members. On behalf of the manager may serve as a bridge between the Division and cultural communities, resources, members, families, providers, community agencies and other stakeholders. Advocate on behalf of cultural communities within the Division's systems of care (e.g., Qualified Vendors, DDD Health Plans, State Operated Services) and partner with agencies to support Division members.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential duties and responsibilities include but are not limited to:
• Identifies and maintains vital documents in prevalent languages and that DDD offices and staff have access to them for distribution to members. Provides leadership, mentoring, coaching of staff and team members.
• Works with OEO to identify and implement a reasonable modification when the request cannot be fulfilled at the division level. Reports information about implemented reasonable modifications to OEO and coordinates with OEO to complete the annual ADA Title II survey. Ensures quarterly audits of Language Vendors are complete.
• Processes related to cultural competency, help to develop member and provider education materials, and interpreter and translation services. Assist to develop the Division's Cultural Competency Plan in collaboration with various function areas within the Division.
• On behalf of the manager may serve as a bridge between the Division and cultural communities, resources, members, families, providers, community agencies and other stakeholders. Advocate on behalf of cultural communities within the Division's systems of care (e.g., Qualified Vendors, DDD Health Plans, State Operated Services) and partner with agencies to support Division members.
• May represent the Division during local and national Cultural Competency events. Attend PCSP and Ad hoc meetings as requested by Support Coordination. Division’s point of contact for ADA-related, member-specific issues. Assists employees and contractors with providing a reasonable modification for clients (no other employees) with a disability.

Knowledge Of:
• Google Suite including, Gmail, Drive, Docs, Sheets and Hangouts.
• Culturally and Linguistically Appropriate Services (CLAS) and American with Disabilities Act (ADA)
• Federal requirements related to Medicaid and Managed Care Organizations, state, laws, rules, and regulations related to the Division of Developmental Disabilities and AHCCCS. Cultural and linguistic competency principles and concepts.
• Systems of care and wraparound philosophy and practice, community based serveries and supports with an orientation to member-driven, guided and culturally relevant systems and services
Skills In:
• Establish Microsoft Office, conflict resolution, coaching, cross cultural
• Exceptional written and verbal communication skills.
• Analyzing complex problems and identifying and implementing solutions.
Ability To:
• Demonstrate ability to work effectively with culturally diverse members, staff, contractors and stakeholders.
• Flexible, creative, assertive and able to work in multiple task and multidisciplinary environment.
• Analyze various data reports, search, evaluate, and make decisions.
• Provide leadership to groups and individuals. Plan, organize, and manage time effectively.

The ideal candidate for this position will have:
Experience in the field of diversity: health care setting and bilingual preferred.

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Alyssa Figueroa at 602-653-9837 or alyssafigueroa@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-653-9837 or alyssafigueroa@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.