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CUSTOMER SERVICE REPRESENTATIVE 2
- 530248
- PHOENIX
- GAME AND FISH DEPT
- Full-time
- Closing at: Dec 5 2024 at 23:55 MST
GAME AND FISH DEPT
Delivering results that matter by providing best in class support services.
Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.
The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.
CUSTOMER SERVICE REPRESENTATIVE 2
Address: 5000 W. CAREFREE HWY, PHOENIX, ARIZONA 85086
Hourly Rate: $18.70
Grade: 15
Closing Date: 12/05/2024
This position will be responsible for providing over the counter services to the public, registering watercraft, inspect watercraft for compliance with Federal requirements, review documentation for legality of ownership and/or authority and enters into database, issues ownership documents, collect fees and enters transactions into Point of Sales system.
-Issues licenses, special use stamps and non-permit tags and sells publications to the public
-Responds to public inquiries through mail, in person, online and over the phone regarding the interpretation of the State and Federal laws and Department policies and procedures, complex watercraft registration requirements and reports
-Completes public records requests, verify licensing of private investigator with the Department of Public Safety and financial institutions with Department of Banking before divulging confidential information relating to watercraft registration
-Supports Department with public outreach efforts and maintains supplies necessary to perform job duties, including providing information to public in hand training of new employees when needed
-Performs other duties as assigned
Candidate will have knowledge of Game and Fish Commission rules and orders; A.R.S. Title 5, Title 17, Title 33 and other applicable Arizona Revised Statutes; U.S. Coast Guard Federal requirements governing states registration; law enforcement practices; hull identification and safety equipment; terminology of watercraft structures and equipment; cash handling and reconciliation; procurement. Must have knowledge of Game and Fish or other states MVD titling/registrations laws and formats and legality requirements of last will and testamentary, lien foreclosures, repossessions, court seizures and other numerous legal documents and Game and Fish Department Operations manual. Candidates will have skills in cash handling, active listening, problem solving, organization; multitasking; oral and written communication, customer service, grammar usage, 10-key and use of basic office equipment. Candidates will be able to defuse a difficult situation with professionalism and respectful attitude, provide customer service and show patience with customers.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired employees will be subject to the E-Verify Employment Eligibility Verification program.
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
If you have any questions please feel free to contact Amy Lacy at alacy@azgfd.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
