INDUSTRIAL COMMISSION

Address:  Claims Division/Insurance Section
800 W. Washington Street, Phoenix, AZ 85007

Salary: $22.00 

Grade: 20

Closing Date: Open Until Filled

The Insurance Supervisor works closely with the Assistant Manager and Manager to oversee the daily operations of the insurance team. The Supervisor actively works to create and maintain a positive team culture focused on continuous improvement and employee engagement.

The Insurance Supervisor is responsible for the implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.R.S.§ 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules. The Insurance Supervisor supervises direct reports in compliance with all rules, regulations, procedures, state personnel statutes and regulations, and performs other duties and responsibilities described herein. This position also serves as a subject matter expert on workers compensation coverage and application of coverage within various computer system resources (will train).

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
● Guiding the day-to-day operations of the Insurance team’s daily operations, including but not limited to creating and maintaining dashboards, reports, queue management, task assignments, and oversight of staff.
● Ensures work is performed accurately and timely in compliance with Arizona workers' compensation laws while ensuring compliance with all rules, regulations, procedures, state personnel statutes and regulations.
● Improves and/or creates Standard Work guidelines.
● Generate, review, and analyze various claims reports to identify performance measures and claims trends.
● Leading projects from ideation through to completion focused on improving specialist comprehension.
● Conduct audits to proactively identify internal opportunities for improvement.
● Mentors and trains staff.
● Researches and answers questions posed by the team and is responsible for researching and resolving or escalating any customer service issues encountered.
● Confers with management, presents, and resolves difficult problems or questions, discusses plans and actions to be taken, makes decisions.
● Assists team by completing insurance team-based tasks.
● Conduct audits to proactively identify internal opportunities for improvement.
● Reviewed audit data to develop internal programs to increase quality and adherence to standard work, existing Arizona WC laws, rules and statutes.
● Participate in Arizona Management System (AMS) and daily huddleboard.

Knowledge in
● Entry level knowledge of applicable workers compensation claims management laws, statutes, case laws.
● Knowledge of Google sheets, docs, forms, mail and Microsoft word & excel.
● Knowledge of Basic English and mathematics.
● Knowledge of using Internet based searching to conduct research.

Skill in:
● Skill in communicating verbally and in writing to resolve disputes with interested parties.
● Journey-level skill in analysis of insurance, medical and legal documents.
● Strong critical thinking and analytics skills.
● Computer usage skills.
● Time Management skills.
● Initiative skills and attention to detail.
● Skill in customer service.
● Strong organization and planning skills

Ability to:
● Interpret standard / simple claim files.
● Conduct research and reach a logical conclusion based on results.
● Manage heavy workload with high level of accuracy and production.
● Understand and learn computer systems and applications.
● Work well within a diverse and inclusive office environment.
● Timely process documents within established productivity standard and prioritize work within established time frames.
● Manage time effectively and meet deadlines.
● Adapt to changing circumstances.
● Demonstrate initiative and attention to detail.
● Exercise discretion and judgment.
● work well under pressure.
● Perform job responsibilities incorporating lean management and principles of the Arizona Management System.

The ideal candidate for this position will have:
A high school diploma or GED; 5+ years of customer services experience and/or workers' compensation; experience/knowledge of Property & Casualty insurance.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.