AHCCCS

Address: 801 E. Jefferson Street, Phoenix, AZ 85034

All AHCCCS Employees must reside within the state of Arizona.

Salary: $119,000 - $123,000

Grade: 29

Position will remain open until filled.

This position of Deputy Assistant Director of Operations reports directly to the Assistant Director for the Division of Managed Care. This position provides leadership, direction and oversight to Contract Operations Compliance, Network Compliance, Data Validation, Policy and Contracts, as well as Targeted Investments.

Major duties and responsibilities include but are not limited to:
• Manage staff and provide senior leadership, direction and oversight to teams including, but not limited to; policy and procedures, training, staff development, strategic planning, project oversight, program development and personnel needs.
• Monitor overall performance of contracted Managed Care Organizations. Ensure completion of reports related to Managed Care Organization performance, in compliance with Federal and State Regulations.
• Coordinate with other AHCCCS divisions on a variety of issues (e.g. system development, network plans, corporate compliance, claims payment, business continuity, member/provider community councils).
• Participate in procurement activities for Managed Care Contracts, including contract and policy development, and scoring. Spearhead readiness and implementation processes following Managed Care Organization Contract awards.
• Review and analyze regulatory changes to assess impact on MCO contracts, Agency policies/ procedures/ expectations, etc. Educate agency and ensure necessary contract and policy revisions are made.
• Act as agency Liaison/Content Expert for external stakeholders in various forums, including other state agencies and other states and Medicaid agencies.
• Solicit feedback on the performance of the MCOs from various stakeholders (providers, members, families, industry developments). Use all sources of information to effect program changes as necessary to assure that the MCOs are meeting the needs of enrollees.

Knowledge:
• The populations served by the AHCCCS' MCOs
• Long-term care services and supports
• Methods to develop and administer managed care delivery systems including behavioral health delivery systems
• Techniques to select a particular approach to analyze, develop or implement a policy
• Techniques to select a particular approach design and administer an operational analysis method
• Decision-making techniques for setting AHCCCS or MCO priorities
• Techniques to project and manage administrative needs
• Techniques to predict and manage personnel demands of large and complex operations

Skills:
• The analysis, evaluation and resolution of complex problems
• Excellent interpersonal skills in one-on-one and up to large groups
• Effectively collaborating with people in position on all levels
• Effectively leading and/or facilitating a team of professionals from within and/or outside the agency
• Developing public presentations and public speaking
• Conflict resolution
• Project management to meet goals and deadlines
• Computer software (e.g. word processing, spreadsheets, databases)

Abilities:
• Multi-task in a fast paced environment
• Produce work products with limited supervision
• Produce effective written communication

Arizona Drivers License.

Minimum:
• Five or more years of progressive work experience within managed health care and/or Medicaid, in either programmatic or financial oversight of grant funding and/or grant implementation.

• 2+ years of direct supervisory experience overseeing a section.

Preferred:
• Bachelor's or Master's degree in healthcare or a related field.

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.

• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.

Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.