DEPT OF TRANSPORTATION

Address: TOC OPERATIONS
2302 W Durango Street
Phoenix AZ 85009

Salary: $ 42,780.72 - $ 52,780.75 
Anticipated Salary: $ 47,780.72

Grade: 18

Closing Date: December 30th, 2024

Under the general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC).

This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the Event Reporting System (ERS) which is the public portal (511) for statewide highway conditions, a 2-way radio system, Closed Circuit Television (CCTV) cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation.

This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety.

This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.

This position handles incidents on a 24-hour/7-day per week schedule including weekends and holidays.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Dispatches ADOT mobile response units and deploys and tracks ADOT assets to emergency and non-emergency incidents utilizing a Closed Circuit Television System (CCTV), a multi-line phone system, a paging/notification system, two-way radios, and a Computer Aided Dispatch (CAD) system; when requested, assists DPS and other law enforcement entities by tracking in progress criminal activity utilizing the CCTV system.

Creates and posts message on statewide Dynamic Message Signs (DMS), including but not limited to information on crashes, closures,
Amber/Silver/Blue Alerts, high pollution advisories, fire warnings, construction, and any other announcements pertaining to roadway travel.

Documents statewide incidents by writing reports using a CAD system which in turn is reported to the public via the 511 public portal/telephone system and on the az511.com website.

Completes and maintains DPS TOC certification, remains current on all ADOT training courses, completes on-the-job Dispatcher training and quarterly certification tests; may drive a state vehicle in the course and scope of state business statewide.

Receives and processes incoming calls and provides assistance and guidance to the general public, public and private entities including DPS, local Police and/or Fire Departments, and other government agencies to assist with traffic control or other inquiries.

Enters events via the az511.com website for traffic congestion during rush hours and reviews all types of entries for accuracy statewide; reports all
freeway monitoring equipment malfunctions or damage to state property to appropriate responders.

Updates all contact lists and District procedures on a daily basis and information that is received from the District offices.

Other duties as assigned as related to the position.

Knowledge:
- Knowledge of the state highway system.
- Of monitoring traffic flow.
- Of operation of the paging/notification System.
- Of statewide contact procedures.
- Of report writing using the CAD software.
- Of telephone etiquette.
- Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system.
- Knowledge of Google Suite Programs.

Skill:
- Obtain DPS TOC certification within 6 months.
- Operate multiple computer systems.
- Perform quarterly certification tests.
- Problem solving skills.
- Skills in prioritizing events and situations.
- Two-way radio dispatch experience.
- Window based software experience.

Ability:
- Ability to control CCTV monitoring system.
- Ability to multi-task managing stressful traffic related events.
- Ability to post DMS messages.
- Ability to read maps.
- Ability to work weekend and holidays.
- Ability to work various shifts.

Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarity with Arizona roadways; Law-enforcement background helpful; High School diploma or GED.

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.