DEPT OF HEALTH SERVICES

Address:  501 N. 24th St Phoenix AZ 85008

Salary: $72,600 

Grade: 22

Closing Date: Open until Filled

Under general direction of the Employee Relations Manager, the ER Analyst Senior is recognized as an expert in own area and has specialized depth and/or breadth of expertise in Employee Relations. The individual in this position interprets issues and recommends solutions or best practices; solves complex problems, taking a broader perspective to identify solutions; and acts as a resource to lower level colleagues.

The successful candidate should apply with the expectation and willingness to work the hybrid schedule of 2 days in the office. This position offers the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

-Providing counsel, direction, and information to management, supervisors, and employees on employee relations issues; administrative investigations, mitigates, mediates or elevates to the Employee Relations Manager, as appropriate. Conducts employee relations and grievances investigations, including, but not limited to fact finding, investigations related to disciplinary actions and/or corrective actions.
-Conducting employee relations investigations, inquiries, and/or fact-findings; meeting and interviewing employees at all levels throughout the agency. Provide interpretation to employees regarding personnel actions, evaluations, disciplinary, and related matters. Ensuring policies and procedures are followed in accordance with relevant laws, rules, and policies.
-Drafting and preparing investigative reports, findings, EEOC position statements, official responses, disciplinary letters, and other official responses. Participating in the development and/or the implementation of interpretation of applicable policies and procedures, guidelines.
-Responding to requests for information and assistance from management, supervisors, and employees. Developing and implementing various human resources programs for employee relations and conducting special research, studies, and projects, presentations, etc.
-Develop standard and ad hoc reports, templates, dashboards, and other performance -related and compliance metrics. Provide analytical and HR operational reporting to improve overall HR service delivery and support strategic organizational objectives.
-Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:

− Current principles, practices and methods used in the administration of an HR program.
−Federal and State employment laws, state statutes, rules, regulations and Arizona Administrative Code (State Personnel Rules) as related to human resources such as EEO, FMLA, ADA.
− Agency policies, rules and regulations; and principles and practices of modern organizational development.
− Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:

− Communicate information effectively & accurately in writing and verbally to the customer base.
− Well versed in conflict resolution.
− Investigate and resolve customer complaints and inquiries from beginning to end.
− Establishing priorities among conflicting needs.
− Researching, collecting, and analyzing data and reports.
− Developing and implementing various improvement initiatives for assigned program areas.
− Interpreting rules & regulations.
− Providing guidance and consultative services to employees at all levels of DHS.
− Reasoning and diplomacy.
− Proficient computer skills using Microsoft Office and Google Suite.
− Time management & meeting deadlines.

Ability to:

− Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations; perform research, collect and analyze data and report information.
− Negotiate and apply reason persuasively to resolve Employee Relations issues.
− Comprehend and make inferences from written material.
− Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service; demonstrate continuous effort to improve operations and streamline work processes.
− Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Bachelor's Degree in Human Resources or closely related field and two years’ experience as an Intermediate Human Resources Analyst or equivalent experience; OR five years of Employee Relations experience at the HR Intermediate level. Preference given to candidates with relevant HR certification and continuous improvement and/or lean management experience.

A State hospital employee must possess a valid level one fingerprint clearance card issued pursuant to A .R.S. § 41-1758.07 or must apply for a level one clearance fingerprint card within seven working days after beginning employment.

Valid AZ State Driver's License.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.