DEPT OF WATER RESOURCES

Address: 1100 Washington St., Suite #310 - Phoenix, AZ 85007 

Salary: $45,000- $55,000

Grade: 18

Closing Date: Open Until Filled

The Facilities Specialist is responsible for a variety of business and operational functions delivered as a service by the Facilities team.

Position is responsible for supporting facilities operations (receiving assets, tagging assets, invoice review, pick up mail, deliver mail, sort mail, etc.), scheduling and resolving facility tickets and work orders and responding to requests for vehicle check-out, supplies, cubicle orientation, conference space step-up, etc. The position performs activities within the Arizona Procurement Portal in accordance with State procurement rules. The position contributes to the design of program operating procedures, the monitoring and evaluation of program progress and related activities; and performs related work as required to support facilities operations. The position provides daily lunch coverage at the front desk, answering phones and assisting customers.

This position requires possession of a valid Arizona driver's license. Must have the ability to lift and carry at least 25 lbs.

This position's schedule requirements are from 8:00AM-5:00PM on-site at ADWR Headquarters.

Provides timely, courteous, and high-quality customer service to members of the public, vendors, external State agencies, and other customers while assuring compliance with all statutes, rules, regulations, policies, and procedures. Assist with procurement responsibilities, including working within the Arizona Procurement Portal.

Responsible for processing agency mail daily on a daily basis in accordance with agency procedures. Ensures smooth coordination with other State agencies in the areas of mail pickup and delivery. Responsible for receiving, inventory and imaging records.

Monitors ADWR Facilities ticketing system and responds to requests for vehicle check-out, supplies, cubicle set up for on-boarding, etc.

Provides backup to the receptionist daily during lunch breaks as well as full days on occasion.

Surplus end-of-life computing assets and office furniture.

Other duties as assigned as related to the position.

Knowledge of:

• Mail room operations, procedures, analysis techniques and principles
• Inventory practices and procedures and records keeping and inventory controls
• Copying and scanning equipment
• General Customer service principles
• Arizona Procurement Portal/State Procurement best practices
• Safety practices and procedures
• Continuous quality improvements and lean concepts.

Skills in:

• Reviewing and evaluating program activities analytically and to develop effective plans and methods for program improvement
• Customer service in person and over the phone
• Interpersonal and oral communication
• Oral and written communication
• Organization and detail-oriented
• Proficiency with Microsoft Suite applications and Google Suite
• Time management
• Performing repetitive motions such as opening of mail, lifting boxes, sorting of documents, scanning and filing
• Problem solving
• Administrative functions

Ability to:

• Interface effectively with all levels of the organization
• Multi-task, prioritize, and enthusiastically resolve customers concerns while consistently providing superior levels of customer service.
• Ensure all relevant procedures are followed from beginning to resolution
• Develop procedures, analyze problems and design effective plans for mailroom improvement.
• Responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations
• Identify opportunities and implement solutions to improve efficiency and reduce waste
• Efficiently, communicates activities and results as appropriate
• Drive state vehicles
• Assist in assembling conference rooms, lift tables, chairs, and equipment 
• Exercises discretion
• Adjust plans; accordingly, work with interruptions and adapt to changing priorities 
• Build strong relationships inside and outside the organization
  

Arizona Procurement Portal (APP) experience is preferable.

This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• Sick Leave
• 10 paid holidays per year
• Deferred compensation plan
• Credit union membership 
• Wellness plans
• LinkedIn Learning membership
• Tuition Reimbursement
• Employee Discounts

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement system (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment. The current contribution rate is 12.27%.

If you have any questions, please feel free to contact ADWR Human Resources Office at (602) 771-8500 for assistance. Persons with disabilities may request a reasonable accommodation such as a sign language or an alternative format by contacting ADWR Human Resources. The Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.