DEPARTMENT OF GAMING

Address:

Arizona Department of Gaming
100 North 15th Avenue
Suite 202
Phoenix, Arizona 85007

Salary: Up to $99,000/Annual (DOE) 

Grade: 25

Closing Date: April 20, 2025

Lead the Frontline of Gaming Compliance Excellence

The Arizona Department of Gaming (ADG) is seeking a highly motivated and professional Gaming Compliance Administrator to oversee and enhance the customer experience across multiple compliance functions. This individual will serve as a critical liaison between the Department’s Compliance teams, Tribal Partners, and external stakeholders, providing front-facing support while maintaining a deep understanding of the Arizona Tribal-State Gaming Compact and the Appendices, in addition to the Event Wagering, and Fantasy Sports rules and regulations.

This is an exciting opportunity for someone who is detail-oriented, regulatory-driven, and passionate about delivering exceptional service in a dynamic gaming environment.

Your Impact:

• Act as the primary point of contact for customers, Tribal partners, and external stakeholders interacting with the Compliance Division.
• Provide expert interpretation of the Tribal-State Gaming Compact, appendices, and Arizona Revised Statutes related to gaming, and the Event Wagering ad Fantasy Sports Statutes and Rules.
• Collaborate with internal teams to support quality assurance and enhance operational effectiveness.
• Support the Assistant Director of Compliance in data collection, analysis, and reporting.
• Represent ADG in regulatory meetings with attorneys, gaming regulators, and operational personnel, helping build lasting partnerships and mutual understanding.

Why Join Us?

• Make a Difference: Be the voice of compliance support and ensure high-quality communication between the Department, partners and stakeholders.
• Work at the Heart of  Gaming Regulation: Stay at the forefront of gaming oversight and policy interpretation.
• Grow Professionally: Hone your regulatory knowledge, stakeholder engagement, and leadership skills in a highly specialized environment.
• Collaborative Culture: Partner with cross-functional teams in Investigations, Machine Compliance, Auditing, Games and Systems, Event Wagering and Fantasy Sports, and more.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

As the Gaming Compliance Administrator you will:

• Serve as the lead customer support liaison for the Department's Compliance Division, ensuring exceptional service and issue resolution.
• Interpret the Arizona Tribal-State Gaming Compacts, Appendices, Minimum Internal Control Standards, Event Wagering and Fantasy Sports rules and statutes, and administrative rules to respond to stakeholder inquiries accurately.
• Work closely with the Director, executive staff, and the Assistant Director of Compliance to provide technical expertise and recommendations.
• Represent the Department in regulatory meetings, draft official correspondence, and help develop technical and operational standards.
• Build and maintain effective relationships with regulators, gaming operations staff, and other partners to foster compliance and communication.
• Deliver training sessions internally and externally to ensure regulatory understanding and adherence.
• Coordinate and compile regulatory and compliance data for reporting and process improvement.
• Assist in the oversight and standardization of customer service processes for all Compliance Division units.
  
  

Knowledge of:

• Tribal-State Gaming Compact and appendices.
• Event Wagering and Fantasy Sports statutes and rules.
• Gaming industry procedures and regulations.
• Casino operations and technology.
• Gaming regulation and operation principles and practices auditing techniques.
• Evaluating control systems techniques in reviewing and analyzing financial data.
• Computerized products used in gaming, event wagering, and fantasy sports systems and processes.
• Microsoft and G-Suite (Google) software, including Salesforce.
• Confidentiality

Skills In:

• Gathering of facts and information.
• Read, write, interpret, and understand gaming regulations and laws.
• Organizing, analyzing, and comprehending information and data.
• Making decisions.
• Independently plan, evaluate, organize, and prioritize work in relation to importance.
• Interpersonal relationships, including internal and external stakeholders.
• Team building, mentoring and resourcefulness.
• Maintaining working relationship within the gaming industry.
• Training employees or department employees.
• Dealing with the public in solving problems.
• Working independently with a minimum amount of supervision and make effective judgments on the basis of partial or incomplete evidence.

Ability to:

• Work accurately and in a timely manner.
• Adapt to changing assignments and priorities.
• Respond to inquiries with tact, diplomacy, and appropriate timely information.
• Work as a team player within several divisions.
• Organize, prioritize and perform multiple tasks on a daily basis.
• Establish and maintain effective and positive working relationships with agency staff and the public.
• Detail oriented and analytical.
• Effective communicator (both written and verbal).
• Formulate appropriate courses of action and communicate those courses of action to decision-making authorities.
• Perform work of considerate difficulty, organize and direct activities of diverse areas of regulation.
• Work as part of a management team to effectively accomplish the section and Agency's Mission Work at various locations including the main office, casinos, retail facilities, etc.
• Work from home.

Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Gaming offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

If you have any questions please feel free to contact Human Resources at HumanResources@azgaming.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.