DEPARTMENT OF ECONOMIC SECURITY

Division of Developmental Disabilities (DDD)
1701 North 4th Street, Flagstaff, Arizona 86004

Salary: $48,510.18  

Grade: 19

Closing Date: December 10, 2024

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Manager 2 – Eligibility. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
• Reviews AHCCCS and DDD policy and procedures to ensure compliance. Completes initial assessments to maintain timelines. Responsible for supervising and directing work of a unit of HSSs and support staff including all MAP activities. Provides leadership & guidance to all staff & providing technical assistance and training to field Support Coordinators.
• Reviews and assigns eligibility referral requests received by telephone, walk in, on-line (Internet), etc. Works with families to complete and gather all necessary eligibility documentation. Communicates with providers and ensures all eligibility requirements are met.
• Attends meetings to provide education and training regarding DDD’s eligibility criteria. Communicates with AHCCCS to ensure Medicaid requirements for eligibility are met.
• Provides ongoing technical assistance to the community and Support Coordination. Interprets policies and procedures. Provides direct support and technical assistance to members/families, and Support Coordinators as needed.
• Ensures eligibility staff maintain and update their case assignments to ensure information is accurate and accessible to the Unit Supervisor. Reviews all re-determinations for DDD eligible members; requests documentation and follows up with Support Coordination on eligibility.

Knowledge in:
• Principles of Supervision and Coaching, conflict resolution, basic principles and practices of Case Management.
• Person Centered Planning and Support, Article 21-557-557 and the provision of services to members with disabilities in Arizona.
• Community Resources, DDD Eligibility criteria, ACOM Manual, AMPM Manual.
• Arizona’s Medicaid plan (1115 Wavier), Microsoft Word, Outlook, Excel.
• Health Insurance Portability and Accountability Act (HIPAA).

Skills In:
• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral, written communication, conflict resolution, documentation.
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations, and the public.

Ability to:
• Adapt and be sensitive to a variety of diverse cultures, and to maintain and display a professional demeanor.
• Establish professional partnerships, develop, maintain provider file documentation.
• Work effectively with a wide range of personalities and team members.
• Facilitate meetings, research concerns, communicate with other professionals.
• Remain flexible as priorities change.

The ideal candidate for this position will have:
• Candidate must possess a BA/BS OR higher in Social Science, Health Science, Education (e.g. psychology, social work, health sciences, early childhood education) OR other closely related field & Two (2) years professional experience with Developmental Disabilities OR
• One (1) year as a Human Service Specialist 3 in Arizona State Service OR TWO (2) years as a Human Service Specialist 2 in Arizona State Service.

• In-state travel may be required. This position requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required training (see Arizona Administrative Code R2-10-207.12). Employees may be required to use their own transportation as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact Shobana Jeyaraj at 480-915-7157 or shjeyaraj@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-915-7157 or shjeyaraj@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.