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IT FIELD SUPPORT TECHNICIAN

  • 529695
  • PHOENIX
  • SCHOOLS FOR THE DEAF AND THE BLIND
  • Full-time
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SCHOOLS FOR THE DEAF AND THE BLIND

We’re Arizona State Schools for the Deaf and the Blind and we’ve been around for a while, 110 years serving the Deaf and the Blind communities. A lot has changed, besides innovation, at the heart of ASDB’s continued success is the dedication, connection, and strength of our teams. Our teams are our advantage and the reason for the success of our students.

IT FIELD SUPPORT TECHNICIAN

Job Location:

Address:  7654 N 19th Avenue Phoenix AZ 85021

Posting Details:

Salary: $20.46/Hour 

Grade: 12

Closing Date: OUF

Essential Duties
  • Receive, resolve, and follow up on all service requests submitted to the IT Helpdesk System
  •  Install, configure, manage, and maintain all supported end-user technology devices and applications
  • Perform basic to intermediate-level service on user accounts
  •  Document and maintain records of communication and actions taken to resolve Help desk requests
  •  Perform scheduled preventative maintenance and inventory of end-user devices and applications
  •  Customer Service

 

Knowledge of
  • Policies, procedures, and programs of the immediate work unit Principles and practices of administration and management
  • Agency or program rules, regulations, and operating procedures
  • Federal and State laws (GITA) and regulations as they relate to the area of Information Technology
  • Current technology applicable to a K-12 educational environment
  • Project management concepts, principles, and their applications
Skills & Abilities (KSAs):
  • Systems evaluation/analysis
  • Judgment and decision-making
  • Troubleshooting
  • Communicate information and ideas effectively so that others will understand
  • Problem solve
  • Multi-task
  • See detail at a close range
  • Lift, bend, stoop, grasp and kneel
Special Condition/Requirements
  • Must be able to pass FBI and State background check
  • Defensive Driver Training Program to be completed by all agency personnel that drive on State business
  • Degree in Information Technology OR several years of work-related skill, knowledge, and experience in the field of IT
  • Advanced ASL skills if working with students/staff who are deaf or hard of hearing
  • Braille skills if working with students/staff who are blind or visually impaired
  • Must pass post-offer physical
 
Benefits:

Benefit eligible employees have a variety of choices for medical, dental, vision, short-term disability, supplemental and dependent life insurance.  Offered plans provide exceptional value to our employees and their eligible dependents.   Employees have a 31-day period from effective date of hire to elected coverage.  Elected benefits could start as early as 2 weeks after hire. Benefit eligible employees are automatically covered for basic life, non-smokers, accidental death and dismemberment and seat belt insurance. Benefit eligible employees are automatically enrolled in the State’s retirement plan and long-term disability (LTD) program.  Enrollment is mandatory and is subject to a 26-week waiting period before initial enrollment.  Employees may also choose to participate in a deferred compensation program to take advantage of tax-deferred retirement investments.  Benefit Options also offer Employee Self-Service, Wellness, Tuition Discount, Travel Reduction, Auto & Home Insurance and Purchase Discount Programs.  

 

Retirement:

ASRS

Contact Us:

The Arizona State Schools for the Deaf and the Blind (ASDB) does not accept applications via AZStateJobs.gov. We are unable to retrieve or process applications or resumes submitted through this website. Please go to the ASDB website at applitrack.com/asdb/onlineapp

If you have any questions please feel free to contact us at recruitment@asdb.az.gov

ARIZONA MANAGEMENT SYSTEM (AMS)

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress.  Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.  
State employees are highly engaged, collaborative and embrace a culture of public service.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements