DEPT OF HEALTH SERVICES

Address: 150 N. 18th Avenue
Phoenix, AZ 85007

Salary: $44,000 

Grade: 17

Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Marijuana. Under
general supervision, reviews and processes initial, renewal, and change applications for facility and individual licenses to determine
compliance with all applicable regulations within established time frames. Makes licensing decisions based on understanding of
regulatory requirements and issues licenses and deficiency notices, when applicable. Follows agency policy to process incoming and
outgoing mail, including payment processing. Corresponds with the regulated community and with other regulatory bodies. Responds to
technical questions from licensees, applicants, and other members of the public in a variety of formats.

Reviews complex applications and uses a variety of electronic systems to process them in accordance with
state statutes, rules, and policies. Participates in quality standard practices to ensure work is completed
accurately and timely and to ensure data quality.

Provides accurate and timely responses to technical questions and other correspondence from licensees,
applicants, other regulatory bodies, and other members of the public. Handles complex customer situations in a
calm, professional manner.

Processes incoming and outgoing mail, other correspondence, and payments in accordance with policy.

Completes administrative duties and/or provides clerical support for licensing projects as assigned by the
supervisor.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
-Regulatory principles/practices, as well as
federal/state laws and regulations regarding
licensing requirements
-State and agency policy/procedures
governing licensing, applications, and
inspections
-Problem solving techniques
-Personal computers and software (e.g.
Microsoft Office, Access, Excel, etc.)
- Performance Management (PM), and
Continuous Quality Improvement (CQI) and
Lean methodologies.

Skill in:
-Excellent organization and workload
management
-Excellent communication (verbal and
written) that allow communication of complex
regulatory issues in a clear, concise and
effective manner
-Establishing and maintaining interpersonal
relationships
-Conflict resolution
-Strong computer skills which include, but
are not limited to database management
software programs
-Planning, organizing, and prioritizing work
-Strong Attention to detail
-Providing excellent customer service

Ability to:
-Stay on task and complete assignment by
deadline
-Establish and maintain working relationships
with colleagues, staff, other departments and
the public at large
-Demonstrate professionalism in
representing the Department
-Multi-task with accuracy
-Display sound judgment
-Work as a member of a team as well as
independently
-Be flexible or adaptable
- Support a diverse multi-cultural workforce
that reflects the community, promotes equal
opportunity at all levels of public
employment, and creates an inclusive work
environment that enables all individuals to
perform to their fullest potential free from
discrimination.

High school diploma preferred; may substitute customer service experience.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by email at virginia.hassard@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.