DEPARTMENT OF CHILD SAFETY

OFFICE OF LICENSING & REGULATION
3003 N Central Ave Phoenix, AZ 85012

Salary: $24.3270 HRLY/$50,600.16 Salary 

Grade: 19

Closing Date: November 14, 2024

The Concerns Specialist investigates and set dispositions for licensing issues for licensed Family Foster homes in order to verify all applicable laws and regulations are being observed.

In-state travel required.
Note: May not seek nor maintain a license or certification for any services regulated by the Office of Licensing and Regulation; nor seek or maintain secondary employment with any entity regulated by OLR during employment within OLR.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Conducts in person interviews and/or observations with children and caregivers, and interviews other collateral sources as part of the investigation of licensing issues in licensed foster/kinship homes statewide.
  
• Reviews supporting documentation such as medical records, educational records, police reports, or DCS assessments. Write reports to document interviews/observations. Write letters to set disposition on DCS concerns and licensing issues within required time frames.
  
• Provides education to families and/or agencies on Rules and Regulations to maintain compliance.
  
• Staff licensing concern dispositions with Team Lead, Supervisor, and licensing agencies as needed. Attend various meetings as assigned.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Regulatory principles and practices, as well as federal and state laws and regulations regarding licensing, renewal, and safety inspections requirements
• State and Agency policy and procedures governing licensing, licensing amendments and renewals, and monitoring and safety inspections
  
• Interviewing and information gathering techniques
  
• Personal computer and software (e.g. Microsoft Office Access, Excel, Word, etc.)
  

Skills in:

• Organization and workload management
  
• Written and verbal communication
  
• Establishing and maintaining interpersonal relationships
  
• Conflict resolution and problem solving techniques
  
• Database management utilizing computer software programs
  
• Customer service
  

Ability to:

• Work independently
  
• Prioritize assignments and complete within appropriate time parameters
  
• Be flexible and adaptable
  
• Demonstrate tact and diplomacy in representing the department
  
• Understand and address the concerns of individuals regulated by OLR
  
• Safely operate a motor vehicle (including long distance drives)

Bachelor’s degree from an accredited college or university in public or business administration, social work, psychology, counseling, or other related field with two years of licensing experience or one year of DCS field experience.

The ability to secure and maintain clearance from the DCS Central Registry.

The ability to secure and maintain an Arizona Fingerprint Clearance Card.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.   Requests should be made as early as possible to allow time to arrange the accommodation.  Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.  The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.