DEPT OF HEALTH SERVICES

Address:  150 North 18th Avenue
Phoenix, Arizona 85007

Salary: $77,000 

Grade: 23

Performs work corresponding to the activities within the Division of Public Health Licensing Services, Bureau of Long Term Care
Facilities Licensing. Assists with or determines the issuing of licenses to licensed facilities and providers, maintaining current licenses
by ensuring compliance with all applicable regulations. Assists with or conducts initial and annual recertification/compliance inspections
of health care institutions regulated by the Department to determine compliance with all applicable regulations. Oversee and/or review
of quality systems by tracking documents, corrective actions, and other quality data. Assists with or conducts advanced level
investigations of the operation of a licensed facility or provider upon receiving a complaint or of an unlicensed facility. Performing
services that need regulation. Corresponds with the regulated community or with regulatory bodies, responds to technical questions
from licensees, develops standards, participates in rulemaking. Performs, assists or reviews detailed investigative or inspection reports,
statements of deficiencies, and correspondence regarding changes in the status of a licensee’s license, or other types of legal orders.
Schedule and/or ensure inspections are performed according to regulatory timeframes. Participates in and/or leads staff, advisory
committee, and/or stakeholder organization meetings. Provides technical assistance to providers and consumers. Requests/analyzes/
oversees/responds to feedback from clients on services. Develops standard and ad hoc reports, templates, dashboards, and other
performance-related metrics. Oversees training program for new employees. Generates training materials and gives presentations to
internal/external stakeholders as assigned. Supervises, directs, and provides advice and guidance to lower-level worker.

Assists with or determines the issuing of licenses to licensed facilities and providers, maintaining current
licenses by ensuring compliance with all applicable regulations. Assists with or conducts initial and annual
recertification/compliance inspections of health care institutions regulated by the Department to determine
compliance with all applicable regulations. (CON'T BELOW)

Assists with or conducts advanced level investigations of the operation of a licensed facility or provider upon
receiving a complaint or of an unlicensed facility. Performing services that need regulation. Performs, assists or
reviews detailed investigative or inspection reports, statements of deficiencies, and correspondence regarding
changes in the status of a licensee’s license, or other types of legal orders.

Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training,
approving leave requests, and preparing evaluations).

Corresponds with the regulated community or with regulatory bodies, responds to technical questions from
licensees, develops standards, participates in rule making. Provides technical assistance to providers and
consumers. (CON'T BELOW)

Participates in and/or leads staff, advisory committee, and/or stakeholder organization meetings. Requests/
analyzes/oversees/responds to feedback from clients on services. Oversees training program for new
employees. Generates training materials and gives presentations to internal/external stakeholders as assigned.

Oversee and/or review of quality systems by tracking documents, corrective actions, and other quality data.
Develops standard and ad hoc reports, templates, dashboards, and other performance-related metrics.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
- Federal regulations
- Arizona Administrative Code and Arizona
Revised Statutes related to licensed facilities
and providers
- Good understanding of facility management
and operational concepts
- Specialized procedures
- Performance Management (PM), and
Continuous Quality Improvement (CQI) and
Lean methodologies

Skill in:
- Review and reading/interpretation of
professional literature and regulations
- Requires high level of oral and written
communication, analytical review,
interpersonal relationships, active listening,
organizational, evaluation, repetition,
education/training.

Ability to:
- Change priorities as issues arise, problem
solving (root cause)
- Work independently
- Perform reviews
- Analyze analytical data, reporting, and
evaluation of analyst qualifications providing
compliance data
- Support a diverse multi-cultural workforce
that reflects the community, promotes equal
opportunity at all levels of public
employment, and creates an inclusive work
environment that enables all individuals to
perform to their fullest potential free from
discrimination

Min. of Bachelor’s degree and 3+ yrs exp as a surveyor/compliance officer OR Bachelor’s degree and 3+ yrs exp in management or
project management, or similar exp. Preference will be given to candidates who possess a professional license to practice in the State
of AZ or proof of eligibility for reciprocity of an out-of-state license, i.e., RN, Social Worker, Dietitian, Counselor, etc.

Must have driver’s license and ability to travel statewide. Must possess a valid level one fingerprint clearance card issued pursuant to
A.R.S. 41-1758.07 or must apply for a level one fingerprint clearance card within 7 working days after beginning employment. Must obtain within 2 years of hire: CLEAR-Basic-National Certified Investigator and Inspector Training Certificate and CLEAR-Specialized-
National Certified Investigator and Inspector Training Certificate.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.