ARIZONA STATE PARKS AND TRAILS

Address: 6871 N. Highway 89A, Sedona, AZ 86336

Salary: $56,000 - $66,000 / per year 
(depending on experience)

Grade: 20

Closing Date: September 27, 2024

Under general direction of the Regional Manager, manages the daily operations of a recreational, historic or natural resource park with varied features and amenities, and ensures public safety by enforcing Park rules and regulations. Responsible for the park administration; including instructing, training and counseling subordinate staff and volunteers performing a variety of park tasks as well as problem solving and park decision making. Takes lead in the development, construction and maintenance of exhibits and interpretive programs pertaining to the park. Champions continuous improvement personally and with all park staff. Must be able to work weekends and holidays and possibly relocate to another state park seasonally and/or permanently on a periodic basis.

Park Operation Management:
- Responsible for the daily administration and operations of Slide Rock State Park. Oversight of all aspects of the Park Operations, customer service, interpretive planning, overseeing and participating in the development of the Park operating budgets, including appropriated, non-appropriated and leveraging federal grant funding, appropriate staffing and Parks Board directives. Operates park with a business acumen and entrepreneurial spirit that focuses on revenue generation, cost effectiveness, resource protection, interpretive education, safety and innovation. Responsible for coordinating special events, programs and commercial activities. Performs maintenance on buildings and ground initiating preventative care. Supervises subordinate staff and/or volunteers in similar tasks.

Leadership, Supervision and Staff Development:
- Empowers and leads supervisors to problem solve, manage staff and build strong teams. Develops and mentors staff using the best management practices and setting leadership examples through positive workplace culture initiatives. Provide analysis and recommendations for key Park issues, operations and budgets. Reviews and makes recommendations of current policy, principles and laws pertaining to Park operations, protection of natural, cultural and environmental resources, agency funds, capitol projects, grants and financial reporting. Creates and monitors employee schedules, timecards and approves leave requests. Evaluates employees through a performance management process and maintains standards of expectations, recognition, accountability, and disciplinary action when necessary. Seeks training for employees that improve the chances for betterment and promotion. Work closely with Human Resources to respond to employee issues, workplace concerns. Assist and perform human resource related duties to include recruitment, hiring, training and developing staff.

Strategic Planning and Development:
Provide strategic guidance and oversight for the park in relation to developments, planning, budgets, policies, procedures, rules, annual operating procedures, natural resource and facility management. Ensure park adheres to federal, state & agency laws, statutes, policies and procedures. Responsible for oversight and representation for park maintenance, construction and improvement projects including grounds, buildings, equipment, trails, roads, etc. Establish maintenance standards and expectations for repairs, on-going/preventative maintenance, and projects necessary to meet needs of park resources, visitors and staff. Strategic thinking for the organization to maximize the mission outcome. Champions continuous improvement projects to identify waste and develop revised processes to increase work product efficiency, quality and output. Ensures visual management tools are being properly used by staff.

Customer Service & Communication:
- Communicates via telephone and in writing to the Regional Manager and/or Chief of Operations about the park, advising in operational, personnel and budget issues. Research and prepare reports on various aspects of park operations, maintenance and visitor services. Investigates and responds to visitor comments in writing, in-person or via telephone. Responds to general correspondence and to local media inquiries. Responds to employee issues. Provide excellent internal customer service within Parks and the State Agency.

Community Outreach & Engagement:
- Collaborate, foster and maintain a a positive relationship with visitors, guests, stakeholders and end users on behalf of the park. Attends and actively participates at stakeholder, community meetings, committee panels, and seminars as needed. Ensures that mission objectives are met by aligning staff and end users toward common goals. Keep parks operating safely and within the law including protection of environmental, cultural and natural resources. Responsible for developing partnerships with external organizations such as chambers of commerce, special interest groups, media, elected officials, and local, state and federal government agencies.

Other duties as assigned as related to the position.

Knowledge of:
Outdoor recreation and park management, complex safety, security, sanitation, operation-maintenance, and public relations procedures and practices. Park safety and education information. Security matters, state laws, department policies, facility operational standards, and emergency response procedures. Facility procedures. Supervisory skills relevant to supervising employees and volunteers and special assignment personnel. Employee Public Health and Public Relation tasks. Knowledge of fees and revenue functions, general office procedures and outdoor parks and recreation. May require knowledge of Arizona Revised Statutes and law enforcement techniques.

Skill in:
Using logic and reasoning to identify alternative solutions, conclusions or approaches to problems; communicating effectively both verbally and in writing; motivating, developing, and directing people as they work; time management and organizational skills; controlling operations of equipment or systems. Understanding and using various communication styles; building professional relationships; collaboration with other work groups or organizations; public speaking and presenting to groups of various sizes; problem solving using AMS techniques.

Ability to:
Effectively and efficiently help manage the park. Work independently. Speak in public. Work holidays, nights and weekends. Communicate effectively with employees and the public. Maintain park facilities and equipment. Write reports and letters, create and tract park budget. Operate a vehicle (various types) and operate a radio. Attend overnight meetings and trainings. Identify and correct any safety hazards. Effectively communicate via cell phone, telephone and other electronic means. Maintain current Arizona State Class D Driver licSupervise and maintain an efficient team environment with adequate staffing; communicate concisely, both verbally and in writing; exercise good judgment while working under pressure during emergency situations; apply management and supervision principles and techniques; establish and maintain work relationships; interpret policy; use deductive reasoning in applying general rules to specific problems to produce the best solutions or actions; work independently. Be an effective management team member and correctly convey the management directions to subordinate employees. Resolve conflicts or issues as they arise with customers and staff. Interact effectively with a wise variety of customers visiting the facility and successfully meeting their needs. Develop and teach training curriculum for customer service, park safety, park operations.

An ideal candidate would have Bachelor’s Degree in the area of Park Management, Natural Resource Management, Recreation, or closely related field. Experience in park management, managing staff, budget, park operations and volunteers will be considered.

Must obtain and / or possess an AZ driver's License.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.