ARIZONA STATE PARKS AND TRAILS

Address: 400 Patagonia Lake Rd, Patagonia, AZ 85624

Salary: $17.00 - $18.50  /per hour

Grade: 16

Closing Date : November 13, 2024

Under general supervision, performs a variety of work activities while providing customer service in the operation of a recreational, historic or natural resource park; interprets natural features of the area, or historic objects/artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Essential Duties and Responsibilities include but are not limited to:

Outdoor Recreation & Programmatic:
- Hosts visitors.
- Provides information in response to visitor questions, direction, guidance, and concerns.
Customer Service:
- Provides customer service by phone and in-person and respond to public inquiries about park hours, accommodations, and reservations.
Cash Handling:
- Perform cashier duties at Contact Station/Gift Shop.
- Collect and account for fees for park admission and store purchases.
Maintenance:
- Perform various maintenance tasks. 
- May lead and assist in training subordinate staff.
- Other duties as assigned as related to the position.

Knowledge of:
• Principles and processes for providing customer and personal services.
• Park rules, fees and revenue functions.
• Techniques for display and interpretation of objects, artifacts and general resources to visitors.
• General office procedures.
• Basic first Aid training.
• Computer skills.

Skill in:
• Public relations and information dissemination, active listening, service orientation, critical
thinking.
• Customer service
• Active listening.
• Critical thinking.
• maintenance skills.
• Driving and operating automatic equipment
• Custodial Techniques.
• Oral and written communication.
• Public speaking.
• First Aid and emergency response.

Ability to:
• Researching information related to park resources, repairs, parts purchases, etc.
• Performing math calculations.
• Working in team and maintaining interpersonal relationships.
• Multitasking, effective communication verbally and in writing.
• Works weekends, holidays, night shifts, and outside in extreme temperatures.
• Helping maintain buildings, vehicles, and grounds.
• Enforcing rules and regulations.
• Maintaining professional demeanor in emergencies or high-stress situations.

Two years of experience equivalent to a Park Ranger Specialist; OR three years of work experience in customer service, library or museum work; OR a Bachelor's degree in Park Management, Forestry, Natural Resource Management, or a closely related field. Any combination of training and experience that meet knowledge, skills, and abilities may be substituted.

Must obtain, possess and maintain a current Arizona Driver's license appropriate to assignment.

This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn about Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation.  

Having trouble applying for this position?

Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.