ARIZONA STATE PARKS AND TRAILS

Address:  6109 N. Apache Trail, Apache Junction, AZ 85119

Salary: $20.00 - $22.00 / per hour 

Grade: 17

Closing Date: January 1, 2025

In addition to core Park Ranger Duties this position exist to Coordinate the Volunteer Program at Lost Dutchman State Park. Under the supervision of the Assistant Park Manager, Park Manager, and in collaboration with other Park Rangers that supervise the park; the Coordinator will ensure volunteers are adequately interviewed, on-boarded, trained and effectively assigned to meet the needs of the park. This position is accountable for hiring, training, supervising, and managing volunteers. Also, for creating and maintaining volunteer records and reports associated with the Volunteer Program.

- Management of the Lost Dutchman State Park Volunteer Program. Is responsible for the decisions concerning the quality of the program operations and the appropriate use of volunteer staff. Duties include: recruiting, screening, on-boarding, training, coaching, advising, scheduling, and evaluating volunteers. Includes program development specific to Agency and Lost Dutchman State Park policies and procedures. Also requires coordination with Park Managers for effective use of volunteers in all units of the park with direct supervision. Collects and analyzes volunteer data and coordinates with the Agency Volunteer Manager. Responsible for the generation of detailed reports need by the park and the statewide volunteer program manager. Authority to plan, Coordinate and implement volunteer work schedules: including site allocations, work assignments, weekly and daily scheduling support as needed. Meets with volunteers on a regular basis to ensure comprehension of agency policies and park procedures. Takes corrective action as needed to ensure a high level of internal and external customer service is provided by all volunteers.

Customer Service - Provides customer service by phone and in-person and respond to publics inquires about park hours, accommodations, reservations. Cash Handling - Perform cashier duties at Contact Station/Gift Shop; collect and account for fees for park admission and store purchases.

- Maintains campgrounds, picnic areas, trails, and/or other recreational site, to include litter removal, trail maintenance, hauling debris. Maintains all restrooms in clean, sanitary conditions. Maintains, inspects, repairs all park building for any problems or hazards; performs improvement and repair projects while following maintenance standards.- Other duties assigned as related to the position.

- Public & Staff Safety - Promote the safety of park visitors and enforces Park rules and protect Park resources; Utilizes two-way radio communications system; Confers with local officials and law enforcement officers; Completes all necessary reports concerning incidents.
- Outdoor Recreation & Programs - Hosts visitors; conducts interpretive programs and may lead guided walks or hikes; Provides information in response to visitor questions, direction, guidance, and concerns.

- Other duties as assigned as related to the position.

Knowledge of:
- Volunteer Management Practices
- Personnel Management.
- Customer Service principles and practice.
- Training and educating techniques
- Arizona State Parks volunteer policies and procedures
- Agency vision, mission, goals, objectives and philosophy
- Continuous Improvement
- Record Keeping
- Cash Handling
- Basic use of hand and power tools
- Basic knowledge of landscaping

Skill in:
- Personnel management and supervisory techniques
- Assigning works assignments and priorities
- Addressing visitor complaints, emergency situations and other stressful work issues while maintaining a courtesy and professional demeanor.
- Speaking to a small and large groups of people.
- Interpersonal relationships.
- Problem Solving.
- Written and oral communication.

Ability to:
- Apply the principles and practices of work leadership and management.
- Communicate verbally and in writing.
- Establish and maintain professional relationships with potential volunteers and community groups.
- Interpret, evaluate and analyze data
- Communicate effectively with employees and the public
- Evaluate and Establish Priorities
- React to changing program needs
- Work outside in extreme weather
- Work holidays, weekends and night shifts

Two years of experience equivalent to a Park Ranger II. A Bachelor's degree in Park Management, Forestry, Natural Resource Management, History, Archaeology, Geology, Ecology, Recreation Planning or a closely related field may substitute for one year of the required experience. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substitute

- Must possess and maintain a current Arizona Driver's license appropriate to assignment.
- First Aid/CPR/AED within 90 days

this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
● Affordable medical, dental, life, and short-term disability insurance plans
● Top-ranked retirement and long-term disability plans
● 10 paid holidays per year
● Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
● Sick time accrued at 3.70 hours bi-weekly
● Deferred compensation plan
● Wellness plans
● Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.

Learn more about the Paid Parental Leave pilot program here.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Eligible for Arizona State Retirement System pension. Enrollment eligibility will become effective after 27 weeks of employment for newly hired State of Arizona employees.

Recruitmenthr@azstateparks.gov

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (480) 604 -7331. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Having trouble applying for this position?
Email HRIShelpdesk@azdoa.gov or call (602) 542-4700 for assistance.