DEPARTMENT OF CHILD SAFETY

Address:  3003 N Central Ave
Phoenix, AZ 85012

Salary: $30.00 hourly/$62,400 salary 

Grade: 23

Closing Date: November 7, 2024

This position oversees the Preserving Children's Benefits Program, ensuring that the Department of Child Safety (DCS) complies with Arizona Revised Statutes §8-468(A). This position will manage a team of staff to identify eligible children for federal benefits (Social Security Administration or Veterans Administration), apply for benefits on their behalf, and monitor the progress of applications. This role is critical in properly managing benefits for children in care.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Provide oversight and leadership to a team of five staff, including one supervisor. Responsible for leading, instructing, and training staff on programmatic policies and procedures. Provide oversight, planning and execution of the DCS Preserving Children's Benefits Program.
  
• Develops, implements and interprets policies, procedures, and training programs. Responsible for creating comprehensive guidelines to ensure efficient operations and compliance with relevant laws and regulations. Interpret policies and laws to guide staff and stakeholders in their decision-making and actions.
  
• Provide routine screening, consultation, and application assistance to field and legal partners involved in children's benefits programs. Responsible for providing operational and financial reporting to ensure program effectiveness and accountability.
  
• Collaborate with internal and external stakeholders to ensure the successful implementation and operation of the Preserving Children's Benefits Program. Coordinate efforts, share information, and address challenges related to the program.
  
• Other duties as assigned as related to the position.

Knowledge of:

• DCS policies and practices
  
• Field Operations structure & processes
• Federal and state laws, rules, regulations, policies and procedures impacting the department
  
• Federal Benefits and Regulations
  
• Guardian CCWIS system
  
• Report writing and project planning
  
• Contemporary management practices including motivating and mentoring staff
• Children's Benefit Program

Skill in:

• Communication to various internal and external stakeholders
  
• Organization and tracking
  
• Process Flow management & adherence
  
• Interpretation of statues (both State and Federal)
  
• Time management to achieve successful outcomes
• Problem-solving and decision making

Ability to:

• Manager a team of 5-7 staff
  
• Build relationships with external stakeholders
  
• Develop process flows & desk procedures
  
• Communicate effectively and accurately, both verbal and non-verbal
  
• Prioritize tasks to meet deadlines
  
• Perform detailed work with a high degree of accuracy
  
• Maintain a professional appearance and demeanor at all times
  
• Managing time and resources effectively
  
• Follow through to ensure all relevant information is obtained

Preferred 2 years experience with DCS and experience managing and overseeing programs/services.

The ability to secure and maintain an Arizona Fingerprint Clearance Card and the ability to secure and maintain clearance from the DCS Central Registry.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.