Arizona Department of Administration

Risk Management Division (RMD)

This position may offer the ability to work remotely on a hybrid basis, within Arizona, based upon the department's business needs and continual meeting of expected performance measures; the employee will be expected to work in the office a minimum of 2 times per month

Main office location: 100 N. 15th Avenue Suite 301, Phoenix, AZ 85007

Salary: $40,000.00 - $50,000.00

Grade: 19

Open Until Filled (1st review of resumes Nov 12, 2024)

The Arizona Department of Administration (ADOA), Risk Management Division (RMD), is seeking a skilled and motivated Program Project Specialist 2 to join our team! In this role, you will play a crucial part in analyzing and entering property, liability, and auto claims into our claims system. You will be responsible for accurate data entry, coding, and documentation within our claims system. This position requires a strong understanding of the claims process, excellent communication skills, and the ability to handle complex information. If you have a keen eye for detail and a passion for providing exceptional support, we encourage you to apply!

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Analyzing and accurately inputting/updating all property, general liability, and auto claims into the Risk Management claims system, including coding and entering complex claims and documentation received by the division
• Handle incoming calls, electronic correspondence, and hard-copy correspondence from claimants, insurance companies, law firms, and agency staff, and will compose, create, maintain, and document difficult analytic work in the means of correspondence and reports
• Provides support to the property and liability claims section, providing guidance and performing miscellaneous tasks in support of the department
• The position is required to perform in-office duties on a rotational basis consisting of mail scanning, outgoing mail, supply restocking, equipment distribution, and general office tasks
• Assist with various projects related to the claims system database and may provide technical support to the claims system administrator

Knowledge of:

• State government operations, statutes, rules, and procedures
• Property and Liability insurance claims and concepts
• Google Suite products and secure systems (intermediate to advanced)
• Administrative support functions and office management practices
• Paperless systems, data validation, and conditional formatting
• Origami Risk Management Information System or other claims software

Skills in:

• Human relations
• Effective and persuasive verbal and written communication
• Coordination, planning, organization, research, and training
• Using information technology (including excellent data entry and Google Suite skills)
• Customer service
• Time management
• Using automated paperless systems to upload and index documents
• Efficient multi-tasking and prioritization
• Producing reports utilizing various systems

Abilities to:

• Work under stressful conditions and deal with emotional and volatile situations
• Train and answer basic agency questions through effective verbal and written communication
• Analyze and interpret claim data and claim forms
• Use effective interpersonal skills when dealing with personnel at all levels within an organization
• Reach logical conclusions and recommendations
• Understand laws, rules, and procedures
• Work autonomously and in a team environment
• Multi-task and meet deadlines
• Maintain confidentiality
• Pay attention to detail
  

• Arizona governmental claims knowledge
• Origami Risk Management Information System or other claims software

• Background and reference check, including a criminal records verification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment

• If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer