INDUSTRIAL COMMISSION

Address:  Auditing, Compliance and Training Section/Claims Division
800 W. Washington, Phoenix, AZ 85007

Salary: $64,064.00 

Grade: 21

Closing Date: Open Until Filled

The Program Specialist leads the continuing education, modernization, and improved efficiency efforts of the Claims Division. Their primary responsibility is managing the Out-of-State Adjuster program (Rule 20-5-130) to authorize adjusters located out of state to handle Arizona Workers' Compensation Claims and data driven carrier outreach programs. The Program Specialist is responsible for planning, overseeing and leading projects from ideation through to completion focused on improving industry compliance and improve internal training. The position will report to the Award section and main duties will be assigned to that team. However, the position will be cross divisional, meaning that it will work with Compliance, Insurance and Administration teams in varying degrees as the need arises

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:
● Program Management
   o Develop, implement and manage the organizations carrier out of out-of-state adjuster and carrier outreach training programs.
   o Conducts online and in person training presentations to stakeholders.
   o Writes procedures and processes (Standard Work)
● Data Analysis
   o Analyze and report on workers' compensation data to identify opportunities for improvement of internal processes and strategize external outreach efforts.
   o Modernize compliance programs by gathering information, identifying trends, making recommendations, and implementing ideas for improvement to increase quality and compliance with existing Arizona W/C laws, rules, and statutes.
   o Conduct audits to proactively identify internal and external compliance issues.
● Annual Claims Seminar
   o Manages the operation side of the Annual Claims Seminar including, but not limited to: working with outside event planner and Eventbrite; handle day to day public inquiries regarding registration; work with the Management Information Systems (MIS) staff to prepare for seminar website updates; coordinate instructor/speakers; and on the day of the seminar act as lead by directing staff to ensure a successful event.

Knowledge in
● Industrial Commission of Arizona Claims Division Operations
● Working knowledge of workers compensation laws and statutes
● Claims adjusting practices
● Microsoft Office, required. Google Suite and Salesforce, a plus
● Basic English and mathematics.
● Using Internet based searching to conduct research
Skills in
● Effectively communicating verbally and in writing
● Journey-level analysis of claims, insurance, medical and legal documents.
● Strong critical thinking and analysis
● Data analysis interpretation
● Time Management
● Initiative and attention to detail.
● Focusing on customer service.
● Organization and planning skills
● Producing high-quality, nearly error free output.

Ability to
● Understand and learn computer systems and applications.
● Demonstrate the ability to use technology to problem solve, be a self learner in technology and continually enhance skills in this areas to support ongoing modernization momentum.
● Write technical instructions
● Interpret standard / simple claim files.
● Conduct research and reach a logical conclusion based on results.
● Manage heavy workload with high level of accuracy and production.
● Work well within a diverse and inclusive office environment.
● Timely process documents within established productivity standard and prioritize work within established time frames.
● Manage time effectively and meet deadlines.
● Adapt to changing circumstances.
● Demonstrate initiative and attention to detail.
● Exercise discretion and judgement.
● Works well under pressure
● Perform job responsibilities incorporating lean management and principles of the Arizona Management System.

The ideal candidate for this position will have:
Bachelors in Business Administration or Public Administration. Equivalent work experience in Arizona Workers Compensation, training, and program/project development can be substituted.

Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance.