DEPT OF HEALTH SERVICES

Address: 

150 North 18th Avenue, Phoenix Arizona, 85007

Salary: 105,600 

Grade: 27

Closing Date: 

This position, under the general direction of the Branch Chief of Health Care Institution Licensing, is responsible for assisting with the overall management and direction of the specific statewide licensing system, including the issuance of licenses, oversight of compliance and complaint surveys, enforcement and technical assistance. Directs the strategic planning and development, coordination, implementation and evaluation of all processes within the Bureau. Works with a variety of stakeholder groups, including other state agencies, trade associations, legislators, providers and the community at large. Responsible for the overall development
and implementation of policies and procedures, rules and legislation. Has overall authority for recruitment, hiring, orientation, ongoing training, retention and other personnel actions. Oversees the Bureau budget including all revenue activities such as billing and collections, operational spending and personnel services. Manages the state agency performance measures related to Behavioral Licensing and provides direction and oversite of the Arizona Management system for Behavioral licensing including information management systems to provide data, measurement and quality improvement. Represents the Department at meetings with health officials from the federal government, representatives from other state agencies and community groups and health professionals. Major policy and programmatic decisions as discussed with the Branch Chief and Assistant Director of the Department of Health Services. Implement contracts as approved by Procurement. Employee will be expected to make independent decisions and Judgments based on their education, experience and training; this position maintains and shares information and data of a very confidential nature.

Overall development, management and direction of the statewide Behavioral Licensing Bureau and processes and supervises and manages programs that license Behavioral facilities.

Directs the strategic planning and development, coordination, Implementation and evaluation of all processes within the Bureau.

Provides direction and oversight of the Arizona Management system in Behavioral Licensing.

Develops and implements policies and procedures as related to the state wide Behavioral Licensing Bureau.

Works with a variety of stakeholder groups within the private and public sectors as related to the statewide Behavioral Licensing program.

Oversees the human resource function within the Bureau.

Other duties as assigned as related to the position.

Knowledge of:
- Broad range of knowledge and understanding of statutes and rules, program administration and management including specialized knowledge relating to planning, organizing directing and controlling/ coordinating Behavioral regulatory activities.
- Comprehensive knowledge of inspection and investigative methods, procedures and
techniques; data collection, research and statistical methods; contemporary trends and
practices of medical and behavioral health care systems and service delivery; program
evaluation, health care policy, licensing requirements, patient confidentiality, and
HIPAA.
- Working knowledge of division and department policies and procedures
regarding procurement and personnel, survey and· enforcement methods.
- Proficient knowledge of health care systems, state and local legislation and
regulations as they relate to the Division of Licensing and Public Health; quality
assurance methodologies and changing trends In public health and health delivery
systems.
- Administrative methods and procedures including personnel management, budget
procedures and program planning.
- Knowledge of Performance Management (PM), and Continuous Quality Improvement
(CQI) and Lean methodologies.

Skill in:
- Extensive skill in interpersonal relations as
applied to contacts with health care providers of licensed/certified/unlicensed health care
services and/or programs.
- Evaluating and interpreting established statutes and rules and providing technical
assistance to licensees; observing and evaluating consumers, clients, residents and/
or patients for signs of neglects and/or abuse; observing facilities and providers for
violations of standards; utilizing interview and investigative techniques for both adults and
children, essential for evaluating services and complaint investigations of alleged
physical, sexual and/or emotional abuse.
- Personnel skills derived from Program and Office management.
- Organizational skills to determine and develop efficiencies.
- Educating health care licensees on a variety of topics, including those of discipline
and abuse, disease prevention, records maintenance, supervision, safety, nutrition
and dispensing of medication, sanitation and transportation.
- Effective communication skills.
- Analytic skills to interpret data to identify program needs, and establish appropriate
program goals and objectives. Interpersonal skills including public speaking, media
Interaction, and for managing staff. Academic educational background Is necessary for acquiring the clinical, public health, behavioral health, and technical skills. It is critical that the person have a high degree of competence In these areas given the level of responsibility of this position.
- Supervisory skills are developed through formal training sessions and work experiences.

Ability to:
- Document writing and working with stakeholders.
- Use a problem solving approach to decision making, while considering the impact of
alternative solutions; effective oral and written communications.
- Plan and organize work and implementing plans and executing decisions; to negotiate
to achieve common goals and objectives; in using group process to achieve desired
outcomes.
- Prior leadership experience and demonstrated ability at the Team Lead/Office Chief level or above.
- Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work
environment that enables all individuals to perform to their fullest potential free from
discrimination.

Requires a Bachelor's degree In health related fields and 5 years of management experience related to compliance/regulatory. Master's degree can substitute for 1 year of the 5 years of professional experience. Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.

Driver's License. Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
− Affordable medical and dental insurance plans
− Paid vacation and sick time
− Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
− 10 paid holidays per year
− Wellness program and plans
− Life insurance
− Short/long-term disability insurance
− Defined retirement plan
− Award winning Infant at Work program
− Credit union membership
− Transit subsidy
− ADHS Student Assistance Pilot Program

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.