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Special Programs Auditor 3
- 533004
- PHOENIX
- REMOTE OPTIONS
- DEPT OF REVENUE
- Full-time
DEPT OF REVENUE
Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.
All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.
Address: 1600 W. Monroe Street, Phoenix AZ 85007
Salary: $45,100
Grade: 21
Closing Date: Open Until filled
The Specialty Tax Programs Auditor 3 is primarily responsible for completing desk audits to ensure taxpayers are in compliance with Arizona state tax laws, rules, and regulations as it relates to specialty taxes (i.e. Vehicle, Boat, and Aircraft Use Tax, Liquor Luxury Tax, and Bingo Tax). This role is also responsible for maximizing taxpayer education and accelerating the tax processing experience with the Arizona Department of Revenue (ADOR).
The schedule would consist of working three (32 days per week in-office and two (3) days remotely.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Desk Audits
- Processes desk audits for vehicle, boat, and aircraft use tax to include:
- Vehicle: Upon receiving notice from Arizona Department of Transportation (ADOT) regarding recently registered vehicles, review and determine if use tax was paid at time of purchase, and if not paid then administer notice of proposed assessment to taxpayer .
- Boat: Upon boat owners self reporting a boat purchase purchase to ADOR, determine use tax owed, and upon payment provide receipt for Game and Fish registration.
- Aircraft: Upon receiving notice from ADOT, send questionnaires for new registrations to determine if use tax is due, and if not paid then administer notice of proposed assessment to taxpayer.
- Processes desk audits for Bingo and Liquor Luxury tax to include reviewing returns and account information to ensure proper licensing and compliance.
Research & Analysis
- Upon receiving inquiries or issues regarding above mentioned specialty taxes, provides research and analysis into state statutes, laws, rules, regulations, and court rulings to assist with rectifying the inquiry or issue.
- Responsible for implementing standard operating procedures (SOPs) and training materials as it relates to above mentioned specialty tax programs.
Customer Service and Taxpayer Education
- Upon receiving inquiries regarding specialty taxes, provides customer service and/or education via email or phone on applicable state statutes, laws, rules, regulations, and court rulings to ensure compliance.
- Assists taxpayers with ensuring required payments are completed correctly and are in compliance, as needed.
Special Projects
- Coordinates, participates in, and/or supports projects or programs specific to the Speciality Tax unit.
Traveling in-state for the purpose of field inspections, as needed.
Agency/Department Compliance & Continuous Improvement
- Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
- Actively contributes to team and individual effectiveness through the following: -
- Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
- Completes all required training in a timely manner.
- Participates in assigned work teams as appropriate.
- May complete periodic metrics, projects, huddle boards and reports as requested.
- Prepares for and actively participates in 1:1 coaching with supervisor.
- Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
Other duties as assigned
Education & Experience
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
- Minimum two (2) years’ related experience as an Auditor, or equivalent experience.
Licenses & Certifications
- Valid Arizona Driver’s License
Knowledge/Understanding
- Working knowledge of state tax laws, rules, and regulations as it relates to specialty taxes.
- Working knowledge of federal tax laws, rules, and regulations as it relates to specialty taxes.
- Working knowledge of specialty tax programs policies and procedures.
- Knowledge of generally accepted auditing standards (GAAS).
Skills
- Strong verbal, written, and listening communication skills.
- Effective organization and time management skills with the ability to make measurable progress on multiple priorities.
- Strong interpersonal skills and demeanor.
- Strong critical thinking and problem-solving skills.
- Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
- Ability to interpret and draw meaningful conclusions from information obtained.
- Ability to thoroughly examine data, identify patterns, and present findings clearly.
- Ability to work with a high degree of autonomy and also participate collaboratively as part of a team.
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
- Ability to learn and apply LEAN concepts, principles, and tools.
- Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.
Additional Job Demands
- In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
In-state, overnight travel may be required.
- Associate’s or Bachelor's Degree in Accounting or closely related field.
- Auditing experience.
- Experience with Continuous Improvement, Six Sigma and/or LEAN.
- Bilingual in English/Spanish.
The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.
If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
ARIZONA MANAGEMENT SYSTEM (AMS)
All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results.
State employees are highly engaged, collaborative and embrace a culture of public service.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements
