DEPT OF TRANSPORTATION

Address: 1801 W. Jefferson St.,
Phoenix, AZ 85007

Salary: $77,000 - $87,000

Anticipated Salary: $82,000

Grade: 22

Closing Date: 04/29/2025

The Systems Operations Manager is responsible for the centralized Learning Management System (LMS) operation processes and procedures, course management, the end-to-end administration of all learning activities, including new activity creation, scheduling, attendance management, and administrative maintenance. The operations management of ADOT’s LMS serves to optimize processes and elevate customer service on communications, issue management, customer troubleshooting, customer resolution, and establish standard operating procedures to ensure ADOT’s system is performing at a high standard of operational efficiency. Additionally, the Systems Operations Manager will oversee the program and administrative management for the CPR & First Aid, and Tuition Reimbursement programs. This position will serve as supervisor to the LMS administrative staff.

Model ADOT values through leading, coaching and developing problem solvers to implement and sustain a continuous improvement culture. Leaders are accountable, transparent, and communicative as they foster an inclusive, diverse, and safe environment.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Management of the Learning Management System (LMS) operations including the centralized administrative management of all learning content in the system and contributing to ongoing system operational improvements. Establish operation processes and procedures for the LMS administrative staff, which includes, but it is not limited to, course management, and end-to-end administration of all learning activities, including new activity creation, scheduling, attendance management, and administrative maintenance.

Implement and evaluate standardized processes for troubleshooting learner system issues to adhere to a high standard of customer service and communication. Establish and manage customer service evaluation measures for the LMS administrative staff to maintain a high standard of operational efficiency. Collaborate with System Administrator, other areas within the agency, and external partners on escalated issues.

Project management of innovation and technology enhancements for LMS operations to streamline LMS functions and workflows. This position will work with the Training Information Manager LDC Administrator and the EBD Technology Manager to address system enhancement needs through standardized processes, identify data-driven themes or gaps, and facilitate continual enhancements while maximizing customer service standards. Participates in communities of practice with ADOA and external partners.

Program administration and management including CPR & First Aid and ADOT’s Tuition Reimbursement and Professional Development Programs.

Other duties as assigned as related to the position.

Knowledge:
* Proven management experience for operational and programmatic administration
* Proven experience in a leadership role driving technology including LMS operational efficiency,
* Knowledge of the use of survey instruments, needs assessment approaches and techniques
* Knowledge of process improvement practices
* Strong cross-functional communication and prioritization skills for work with IT, vendor, and business stakeholders
* Experience with communication tools
* Experience in project management

Skill:
* Strong attention to detail and organization
* Organization and manage multiple task
* Excellent customer service
* Problem solving, critical thinking, and analyzing
* Project management techniques
* Strong verbal and written communication skills.
* Interpersonal skills to build and maintain relationships with customers
* Coaching and mentoring others
* Supervisory skills

Ability:
* Manage multiple projects/tasks in a dynamic, continuous improvement environment
* Ability to maintain a high standard of performance for self and others.
* Assume responsibility and accountability for successfully completing assignments
* Maintain high levels of productivity and follow through
* Communicate and collaborate effectively with customers, stakeholders and subject matter experts to determine needs, ensure understanding and achieve desired outcomes and results
* Proven ability in how to manage multiple tasks and be able to adeptly prioritize with minimal guidance
* Develop high quality, innovative, creative and effective learning support tools and systems using industry recognized applications to support a variety of delivery formats
* Formulating and implementing policies
* Professionally interacting with staff, superiors, officials and the public
* Written and oral communications
* Ability to coach and develop employees, including continuous improvement practices and principles.

Two plus years experience with operational/administrative management and support of technology systems. Supervisory experience.

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.