DEPT OF REVENUE

Address:  1600 W.  Monroe St. Phoenix, AZ 85007

Salary:  $60,500 

Grade: 22

Closing Date: Until is filled 

The Tobacco Tax Systems and Program Support Specialist performs complex systems research, troubleshooting, reporting, enhancement, and internal and external customer technical support for the Tobacco Tax Team by maintaining the GenTax electronic taxpayer registration, reporting/filing and payment system. This role is responsible for providing internal technical support for both the taxpayer-facing ALTO electronic systems access portal and the internal STEP electronic systems access portal.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

System Management and Support

• Responds to taxpayer filing, payment, and registration issues related to the department’s electronic filing system by researching and determining solutions to the issues presented.
• Responds to Tobacco Team members operational issues, researching the communicated issues and resolving them internally utilizing the test and staging environments or submitting them to the GenTax development team for resolution.
• Responds to issues with the department’s portal from internal and external customers, providing support to enable the customers to perform their required tasks or research within the system.
• Chairs bi-weekly virtual meetings with the Tobacco Unit Manager and the GenTax System Development Team to review the status of submitted requests for assistance and system enhancements proposed by the department.
• Serves as the department resource to manage any system version upgrades initiated by GenTax, including performing testing of all critical processes in the upgraded system version in the test environment to assure 100% functionality prior to transfer to the staging environment.
• Contributes subject matter expertise to the development and enforcement of tax compliance procedures and policies as they apply to the GenTax system.

Service Delivery

• Responds to taxpayer and internal team members’ requests for assistance with systems/program-related issues, report development, and access to system information.
• Communicates with attorneys, auditors, and management regarding system issues, capabilities and limitations.

Program Support

• Manages the department’s tobacco stamp inventory, including maintaining and tracking the physical inventory in the stamp vault, requesting replenishment from the department’s vendor, restocking the tobacco stamp closet pursuant to stamp orders received, supervising and participating in the receipt of stamp restocking shipments, performing physical stamp inventories, preparing and submitting stamp inventory reports to the tobacco unit manager, and revenue accounting and internal audit, as required.
• Prepares reports, correspondence, memoranda, and technical documentation and other materials, as needed or required.
• Completes metrics, projects, huddle boards, and reports, as requested.
• Contributes to the production of relevant documents to the Attorney General’s Office for use in enforcing Arizona tobacco laws and obligations under the Tobacco Master Settlement Agreement.
• Provides support to the Attorney General’s Office personnel with STEP access and information questions.
• Actively participates in assigned work teams as appropriate; and participates in team discussions on issues affecting the compliance team.

Agency Compliance & Continuous Improvement

• Remains current on applicable laws, regulations, policies, and best practices related to building access through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Ensures compliance with federal, state, and local safety codes.
• Actively contributes to team and individual effectiveness through the following:
  • Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  • Completes all required training in a timely manner.
  • Participates in assigned work teams as appropriate.
  • May complete periodic metrics, projects, huddle boards and reports as requested.
  • Prepares for and actively participates in 1:1 coaching with supervisor
  • Communicates with the Facilities Administrator to ensure the department priorities are be addressed
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Miscellaneous

• Consults with appropriate legal counsel, as needed.
• Other duties as assigned.

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of three years experience in business systems analysis and support.

Licenses & Certifications
None

Knowledge/Understanding

• Working knowledge of applicable software used.
• Knowledge of Arizona Tobacco tax laws, statutes, rules, regulations, and department policies.
• Knowledge of electronic tax reporting and registration systems.

Skills

• Strong verbal, written, and listening communication skills.
• Effective organization and time management skills with the ability to make measurable progress on multiple priorities.
• Strong interpersonal skills and demeanor.
• Strong proficiency in researching, analyzing, and interpreting tax law and communicating it in layman's terms.
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Proficient in the use, maintenance and enhancement of electronic tax reporting systems.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety.
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team.
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner.
• Ability to plan, organize, and document technical specifications.
• Ability to understand and solve problems by applying advanced analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preferences

• Bachelor's degree in Computer Science or closely related field.
• Experience with Continuous Improvement/LEAN.

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.


*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.